Frequently Asked Questions (FAQ)

How do you connect to bluetooth?

Turn on the device, search your phone for the bluetooth device called ELYXFUL BCE and connect. It’s that simple!

Does bluetooth work underwater?

No, all bluetooth connections will get disrupted underwater. This is why we implemented a standalone MP3 mode for use when you’re swimming or relaxing at the pool.  No phone needed!

How do I switch to MP3 mode?

Very easily! Just double press the power button to switch back and forth between MP3 mode and bluetooth mode.

How do I get the songs to shuffle?

After putting the device in MP3 mode, press the power button 3 times to toggle the shuffle mode on and off or to put it in repeat mode.

Do these work with IPHONES?

Yes, they are compatible with Iphones and will connect to your Mac devices so you can upload your music onto the headset.

Can I get songs from Spotify or Apple Music onto the device?

That depends if you have a subscription with them.  If you have a subscription then you are just listening to THEIR music on their app.   Their music can only be played on their app and nowhere else.  However, you can purchase the music from apple music and they will be YOURS and you can download them.  After you download them, you can put them on the device.

Are they adjustable?

We included a strap that you can add to the back to help secure it in place for more intense activities.  However, they are made for a one size fits all that will wrap securely around your head and over your ears comfortably. 

How long do these last in the water?

These are IP68 rated waterproof headphones and can be submerged underwater for a good amount of time. I have had a swimming sessions of around 35 minutes to an hour with no issues. 

Is there warranty for this product?

Unless registered for other promos, 2 years of warranty is always provided to protect your device. You can read about the warranty here.

Does the bone conduction headphones include a microphone?

Yes, you can make calls and answer calls with or without your phone. Easily answer with the press of a button or make calls with your phone’s voice assistant.

How long does the battery last on these headphones?

Your headphones can play music in bluetooth mode for 8+ hours on a full battery at a volume of about 70% and 5+ hours in MP3 mode.  Higher volumes will consume battery quicker.  You can check your battery life under the bluetooth connection of your device.

How long does it take to get my order?

After you place your order, it’ll take 1-2 days to be packaged and shipped. We will ship your order via UPS or USPS priority mail. Shipping is typically between 2-5 days. We are in California, so the closer you are to us, the faster you’ll receive them!

Can I return the product for a refund?

Absolutely! If for some reason you’re not satisfied with the product, you can contact us within 30 days for a full refund. If there are any issues beyond that, don’t forget that we have you covered under our warranty!